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How to Create and Solve WhatsApp Requests from Jira
Learn where to go to create and solve WhatsApp issues as Jira tickets through WhatsApp Connector for Jira.
Steps
Receive Customer Support message from WhatsApp
View the message as a ticket
Click on the ticket 'Summary'
Head to 'Reply to customer'
Add your response
Click on 'Save'
Your response will be sent back as a message
New responses will be added to the ticket
To learn what happens when a customer sends you a WhatsApp message, click on this link.