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Issue Glance new design
With the new Design of the issue glance a lot of new features have been added.
Record a Voice note from the issue glance
Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira will appear in the Details section.
Select Add voice note
Select Start adding a Whatsapp voice note
Proceed with recording your voice and then uploading.
For more info on how to record a voice note please check this documentation
View Reporter profile from the Issue Glance
Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira will appear in the Details section.
Select View reporter profile
You'll see the related info
view Related tickets from Issue glance
Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira will appear in the Details section.
Select View related tickets
You'll get the related info